Emotions are universal phenomena; however, they are affected by culture. While some emotions are universal and are experienced in similar ways as a reaction to similar events across all cultures, other emotions show considerable cultural differences in their antecedent events, the way they are experienced, the reactions they provoke and the way they are perceived by the surrounding society.
Bases of cultural differences
The way a person perceives her/himself in relation to the surrounding human environment affects one’s emotional world. Collectivistic cultures emphasize the fundamental relatedness of individuals to each other, for example by valuing attending to others, fitting in, and harmonious interdependence with them. Thus the self in collectivistic cultures is interdependent, and the individual is focused predominantly on his or her relationship with in-group members or with the in-group as a whole. In individualistic cultures, on the other hand, individuals hold an independent view of the self and seek to maintain their independence from others by attending to the self and by discovering and expressing their unique inner attributes.
The view of the self as independent in individualistic cultures leads to the perception of emotions as a unique personal experience. The emotional reality is therefore taken as subjective: different people are expected to have different emotional worlds, and to react in different ways to the same experiences. On the contrary, in collectivistic cultures, emotions are experienced out of relationships. They reflect the outer, rather than the inner world and are therefore taken as objective: it is assumed that all people experience the same emotion in a given social situation.
The construal of the self affect the personal emotional experienced. The need to enhance the self and its independence in individualistic cultures leads to prevalence of emotions that stress the uniqueness and separation of the individual. In collectivistic cultures emotion relate more to the relationships with others and to the fitness of the individual to its social environment. Hence, the same situation might lead to different emotions in collectivistic and in individualistic cultures. In a research held by Mesquita (2001) it was found that achievements related to higher education in Turkey (a collectivistic culture) led to pride as a result of the honor brought to the family, while in Holland (an individualistic culture) similar achievements led to self satisfaction and content.
Social norms exist for various aspects of emotions.
- General emotional norms: what emotions are considered to be good or bad? Which should be more prevalent?
- Feeling rules: how should one feel when encountering certain event (does being criticized lead to anger or embarrassment?)
- Display rules: how should one act when experiencing certain emotion (does anger manifest as aggression or withdrawal?)
While individualistic cultures are loose regarding to the display rules (one can express one's feelings as preferred at the moment), norms for positive feeling rules in individualistic cultures are very tight. According to those norms, one should be happy and strive for happiness, and if one is not happy, that means one has failed to achieve life’s goals. In collectivistic cultures such as China, the feeling rules are rather loose: there are no strict expectations about how one should generally feel. However, the display rules are much tighter: there are certain expectations about the way one should show one's feelings in a given context. For example, Confucian cultures consider expression of emotions (both positive and negative) as a possible threat to the social order. Hence, the norms are of not-showing personal emotions. One may feel as one pleases, as long as one doesn’t express it.
Culture affects the subjective well-being. Well-being includes both general life satisfaction, and the relative balance of positive affect verses negative effect in daily life. Culture directs the attention to different sources of information for making the life satisfaction judgments, thus affecting subjective well-being appraisal.
Individualistic cultures direct attention to inner states and feelings (such as positive or negative affects), while in collectivistic cultures the attention is directed to outer sources (i.e. adhering to social norms or fulfilling one’s duties). Indeed, Suh et al. (1998) found that the correlation between life satisfaction and the prevalence of positive affect is higher in individualistic cultures, whereas in collectivistic cultures affect and adhering to norms are equally important for life satisfaction.
Shame and culture in the work context
Shame is an automatic involuntary response to a personal failure attributed to the self. The failure is relative to other’s expectations, thus shame is a social emotion that involves self-consciousness. A study examined the effects of shame on salespersons in Holland (an individualistic culture) and the Philippines (a collectivistic culture). They found that bad experiences with clients led to similar shame emotions in both cultures. However, the responses to this shame were opposite: shame caused Dutch salespersons to withdraw and to perform poorer on their job, apparently because they directed most of their mental resources inwards, to defend the self. Filipino salespersons felt shame all the same; however, the shame caused them to put more efforts in building relationship and thus to perform better on the job. Moreover, Filipino salespersons demonstrated more Organizational Citizenship Behaviors (OCB) after experiencing shame. The reason for this is that in collectivistic cultures shame signals that social harmony has been hampered and that the individual should act to rebuild it.